🔁Refund Policy
Refund Policy
At High Five ✋ Themes, we’re committed to providing you with the highest quality themes for your Ghost CMS. We take pride in the level of workmanship, support, and dedication that goes into every theme we create. To ensure clarity and transparency for our valued customers, we have outlined our refund policy below.
No-Refund Policy:
We have a strict no-refund policy for the following reason:
Digital Downloads: Our products are digital goods, delivered instantaneously once purchased. This means that once you download a theme, there’s no way to “return” it in the same way you would with a physical item. This nature of digital products makes it susceptible to fraudulent activity where individuals could purchase, download, and then seek a refund while retaining the downloaded product.
However, we understand that issues may arise. In such circumstances, we strongly encourage you to reach out to our support team. While refunds aren’t provided, we are always eager to help resolve any technical problems you may encounter or assist in ensuring that you’re able to get the best out of the theme you purchased.
When To Contact Us:
Technical Issues: If you experience technical issues or the theme isn’t functioning as advertised, please contact our support team. We’re here to assist and ensure that any technical hitches are resolved swiftly.
General Queries: If you have questions or doubts about a particular theme before purchasing, don’t hesitate to reach out. Our team can guide you, ensuring you make an informed decision.
Feedback: We value feedback from our customers. If there’s something you believe we can improve on, let us know. We’re always striving to better our products and services.
In conclusion, while we have a no-refund policy, our primary goal is to ensure that our customers are satisfied with the products they purchase from us. Our support team is always ready and willing to assist in any way they can. Thank you for choosing High Five ✋ Themes. We appreciate your understanding and trust.